Akuh’s potential strategy is identified for altering the accessibility to care and solutions for individuals.
Aga Khan Teaching Hospital (Akuh) in Pakistan got 2 prominent honors at the Medical care Asia Honors in 2025 and acknowledges its continuous dedication to technology, functional quality and patient-centered solution distribution.
Akuh is split right into 2 classifications: Yearly Customer support Strategy – Pakistan and Solution Shipment Development Strategy – Pakistan.
Advancement multi-channel client gain access to
Akuh’s prize-winning multi-channel client gain access to program reimagines just how individuals can get in touch with healthcare, making it less complicated, much faster and easier to look for treatment. At the heart of this program is incorporating WhatsApp right into an essential system for client involvement, providing you accessibility to scheduling visits, rescheduling, program advice and basic health care details.
The remedy is secured in the healthcare facility’s get in touch with facility, which sustains a range of solutions consisting of physical centers, radiology, cardiopulmonary solutions, research laboratory and home health and wellness. WhatsApp alone can promote communications with greater than 400,000 individuals annually, streamlining individuals’ capacities to quickly handle their health care journeys.
By decreasing long-lasting telephone call lines and supplying a straightforward, acquainted electronic user interface, Akuh boosts access to individuals of all histories (specifically those subjected to innovative electronic devices) that allow reasonable accessibility to gain access to treatment. Real-time monitoring of incoming and outgoing phone calls, over 90% telephone call handling performance and data-driven efficiency analytics in 2024 will certainly assist continually enhance solution top quality.
Individual responses evaluated with WhatsApp constantly shows high fulfillment, highlighting Akuh’s devotion to the client’s very first technique.
Aga Khan Teaching hospital mobile application “Hifazat”, based upon its electronic client gain access to method, more equips individuals with a thorough, self-service health care administration system. The application enables individuals to set up visits, gain access to clinical documents, check out examination outcomes, obtain alerts and benefit from telecommunications solutions, which is a location. Its instinctive layout and durable capacities allow individuals to handle treatment individually, boosting fulfillment and decreasing waiting time. As an all-natural enhance to the Akuh multi-channel client gain access to version, the application improves healthcare facilities’ placement as a patient-centered electronic health care leader.
This multi-channel client gain access to program won the Akuh yearly customer support program – Pakistan Honor.
Makeover and visit administration with IVR modern technology
Akuh is additionally identified for its interactive voice feedback (IVR) system that automates visit verification, termination and rescheduling with a smooth multilingual user interface. The IVR system enables individuals to self-manage with comfort.
Secret functions of the system consist of smooth combination with the healthcare facility’s health and wellness details system to enable system automation; automated reporting to track 100% of telephone call efforts and client reactions, boosting openness and responsibility; information understandings on aiding healthcare facility managers keep track of fads, involvement and functional efficiency; several telephone call efforts to make the most of insurance coverage and lower missed out on visits; and multilingual accessibility to make certain addition for a varied client populace.
The IVR system not just boosts functional performance by considerably decreasing staff member work, however additionally improves the total client experience. It decreases management problem, sustains sustainability objectives with its performance version, and makes it possible for facility personnel to concentrate on client treatment.
This prominent effort won Akuh’s “Development Program for Solution Shipment of the Year”– Pakistan Honor.
Regarding Agakhan Teaching Hospital
Aga Khan Teaching Hospital (Akuh) is a not-for-profit Four Nursing Academic Medical Facility that offers thorough scientific solutions under one roofing. It was established in 1985 and has actually remained in the innovative health care field in Pakistan for 40 years. Based in Karachi, Akuh is the very first and just scholastic clinical facility identified by the Joint International Payment (JCI) in the nation, identified internationally for top quality and client security. Its scientific research laboratory is identified by the American University of Pathologists (CAP).
The AKUH health and wellness system is dispersed in 130 cities in Pakistan and additionally consists of: 4 second nursing healthcare facilities, 19 clinical facilities, greater than 300 scientific research laboratories, greater than 50 drug stores and home healthcare solutions.
On top of that, Akuh has a JCI-certified healthcare facility in Nairobi, Kenya and runs the French Institute of Kid’s Medication (FMIC) in Kabul, Afghanistan. Akuh complies with its dedication to fair healthcare gos to, sustaining monetary demands with a wide variety of client well-being programs. In October 2024, the Pakistani Head of state additionally granted the Pakistan Akuh Finest Health Center Honor.
Patient-centered technology criteria
These acknowledgments in the Medical care Asia Honors 2025 emphasize Akuh’s undeviating dedication to supply easily accessible, cutting-edge and high-grade health care. By leveraging modern technology to boost client gain access to and solution distribution, Akuh remains to establish criteria for healthcare quality in Pakistan and past.
The Eastern Medical care Honor exists by Medical care Asia Publication. To check out the complete checklist of victors, click below. If you wish to sign up with the 2026 Honors Event and are applauded for your company’s impressive efforts and payments to the health care market, please get in touch with JulieAnne Nuñez [email protected].
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