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It will focus on collecting and responding to patient feedback to continuously improve care.
FV Hospitals has launched a new Patient Experience Department (PXD) to increase patient satisfaction and enhance the overall healthcare journey.
The new department will focus on collecting and responding to patient feedback to continuously improve care.
It will provide personalized support to patients, families and visitors, ensuring a welcoming and rewarding experience.
PXD will also focus on VIP patient care, customizing services to meet the needs of general patients.
In addition, PXD will work closely with other departments to train staff to provide good patient communication to create a positive experience.
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